Refund policy

HeadCheck Project Returns & Refunds Policy

Last updated: 10 July 2025

1. Overview

We want you to love every piece you receive from Headcheck Project. If something isn’t quite right, this policy explains how we handle returns, exchanges, and refunds in line with the Australian Consumer Law (ACL). Your statutory rights under the ACL always take priority over anything written here.

2. Eligibility for Returns & Exchanges

Condition Details
Time frame Contact us within 30 days of the delivery date.
Item state Garments must be unworn, unwashed, unaltered, and in their original condition with all tags attached.
Proof of purchase Provide your order number, receipt, or other proof of purchase.
Packaging Whenever possible, reuse the original mailer to reduce waste.

Items that don’t meet these criteria—or that are returned outside the 30-day window—may not be accepted.

3. Non-Returnable Items

  • Gift cards or e-gift vouchers

  • “Final Sale” items clearly marked as non-returnable

  • Stickers or other hygiene-sensitive accessories once opened

4. Faulty or Damaged Items

If your order arrives with a manufacturing fault, printing error, or is damaged in transit, email hello@headcheckproject.com within 7 days of delivery. Attach clear photos of the issue so we can fast-track a replacement, repair, or refund as required by the ACL.

5. How to Start a Return

  1. Email us at hello@headcheckproject.com with your order number, the item(s) you’d like to return, and the reason.

  2. We’ll reply within 2 business days with a Return Authorisation (RA) number and instructions.

  3. Post the item back within 7 days of receiving your RA. We recommend a tracked service; we can’t take responsibility for parcels lost in transit.

6. Who Pays for Shipping?

Scenario Return postage Replacement postage
Change of mind / wrong size You cover return postage. You cover replacement postage
Faulty, damaged, or incorrect item sent We provide a prepaid label or reimburse reasonable postage costs. We ship replacements free, worldwide.

7. Refunds

  • Once your return is received and inspected, we’ll email you to confirm approval or rejection.

  • Approved refunds are processed to your original payment method within 5–7 business days. Your bank or card provider may take extra time to post the credit.

  • Original shipping charges (if any) are non-refundable unless the return is due to our error or a product fault.

8. Exchanges

Prefer a different size or design? Let us know in your return request. We’ll reserve the replacement item (subject to stock) and ship it as soon as the original is back with us and passes inspection.

9. International Orders

The same 30-day window applies, but please allow extra transit time. Any import duties or taxes paid on the original shipment are non-refundable; you may also be responsible for duties on replacement items, depending on your country’s rules.

10. Processing Time

We’re a small two-person team, one of us works FIFO, so returns are processed as and when we can. Thanks for your patience; we’ll always keep you updated.

11. Need Help?

Drop us a line at hello@headcheckproject.com or via our contact page. We’re here to make things right—pause, reflect, and ride on with confidence.